Contact
Reach the eCommerce Insights team.
Sales questions, demos, partnerships, security reviews, press. Most messages get a reply within one business day; no message enrolls you in a marketing list.
Send a message.
Before you write in
How fast does eCommerce Insights reply?
Most contact-form messages get a reply within one business day. Demo requests usually come back with two or three time options within a few hours. The toll-free line reaches a person during business hours; voicemail is returned the next business day.
Can I book a demo instead of sending a message?
Yes. The request-demo page schedules a 15-minute walkthrough on your own catalog: connect a store live, kick off the scan, and read per-SKU citation and agent-readability scores on the call. No slides, no recorded deck.
Do you take partnership inquiries?
Yes. eCommerce Insights talks to ecommerce-focused agencies, consultancies, app partners, and platforms about integrations and referrals. Put "Partnership" in the message and it routes to the right person; responses go out within two business days.
Who do I contact about security or data processing?
Email [email protected] with "Security" in the subject for security reviews, disclosure, or DPA requests. A Data Processing Agreement is available to every customer on request and included by default on the Agency & Enterprise plan.